Here is a rant that you can reuse when a company's customer service is on auto-pilot, and they send you multiple stock replies without even reading your question. Just copy-and-paste it into your reply.
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Thanks for nothing.
It's obvious at this point that your support reps don't read the contents of
emails from customers, only looking at the title or possibly the first few
words of it before picking a canned response from a pre-prepared list of
"FAQ" replies. I've now received multiple responses that did not address
my point. So I'll just ramble on into the ether, shouting into the wilderness.
The funny thing is that I was just letting you know about a glitch in your
system with the (pointless) hope that it might help future frustrated
customers.